Terms & Conditions

Welcome to Aadvic.com. Please read these terms and conditions carefully before using our website.

1. Acceptance of Terms

By accessing or using Aadvic.com (the “Website”), you agree to be bound by these terms and conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with these terms, please refrain from using the Website.

2. Use of the Website

2.1. Eligibility: You must be at least 18 years old or the legal age in your jurisdiction to use this Website. By using the Website, you represent and warrant that you meet this eligibility requirement.

2.2. Account Creation: Some features of the Website may require creating an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

3. Intellectual Property

3.1. Content Ownership: All content on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, and software, is the property of Aadvic or its licensors and is protected by applicable copyright laws.

3.2. Use Restrictions: You may not modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content obtained from this Website without explicit written consent from Aadvic.

4. Purchases and Transactions

4.1. Pricing and Availability: All product prices are subject to change without notice. We reserve the right to discontinue any product at any time. We make every effort to ensure the accuracy of product descriptions, pricing, and availability; however, errors may occur.

4.2. Payment: All payments made through this Website are secure. We accept major credit cards and other forms of online payment. By providing your payment information, you represent and warrant that you are authorized to make the payment.

4.3. Order Acceptance: Your order is an offer to purchase, which we may accept or decline at our discretion. We reserve the right to refuse or cancel any order for any reason.

5. No Return Policy and Quality Assurance

5.1. No Returns: We take stringent vigilance in ensuring the quality of our products. As a result, we do not accept any returns for products purchased through Aadvic.com.

5.2. Quality Assurance: Our team is dedicated to providing you with products of the highest quality. Every product undergoes a thorough quality inspection before being shipped to ensure it meets our standards and is free from defects.

5.3. Defective or Damaged Goods: In the rare event that you receive a product that is defective or damaged upon delivery, we offer an exchange for the same product. No refunds will be provided.

5.4. Procedure for Exchanges:

  • Notification: Notify us of any defect or damage within 24 hours of receiving the product. Contact our customer support at support@aadvic.com with relevant details, including your order number and a description of the issue.

  • Provide Unedited 360 Degree Video: To process an exchange for a defective or damaged item, you must provide an unedited 360-degree Parcel opening video clearly displaying the defect or damage within 24 hours of receiving the product. Failure to provide this video may result in denial of the exchange request.

  • Exchange Process: Once we receive and review the provided video and confirm the defect or damage, we will proceed with the exchange process. We will replace the defective or damaged product with a new one of the same model and variant.

5.5. Shipping for Exchanges: We will cover the shipping costs associated with sending a replacement product for verified defective or damaged items.

5.6. Conditions for Exchange:

  • The product must be unused and in its original packaging.
  • The defect or damage must be verifiable and not caused by misuse, negligence, or mishandling of the product.

6. Return to Origin (RTO) Policy

6.1. Definition: Return to Origin (RTO) occurs when a shipped parcel is undeliverable due to reasons such as incorrect address, unavailability of the recipient, or refusal to accept the delivery.

6.2. RTO Charges: In case of an RTO situation, where the parcel is returned to our warehouse, the customer is responsible for the RTO charges associated with re-delivery.

6.3. Notification: We will make reasonable attempts to notify the customer of the failed delivery and the need for RTO charges to facilitate re-delivery.

6.4. RTO Payment: To proceed with re-delivery, the customer must pay the RTO charges as specified by our customer support team. Payment instructions will be provided upon notification of the RTO situation.

6.5. Redelivery: Upon receipt of RTO charges, we will re-dispatch the parcel to the correct address provided by the customer. The customer will receive a new tracking number for the redelivery.

6.6. Cancellation and NO Refund: If the customer chooses not to proceed with the redelivery or fails to pay the RTO charges within a specified period, we will cancel the order and No Refund will be provided.

6.7. Address Verification: Customers are responsible for ensuring the accuracy and completeness of the shipping address provided. Failure to provide accurate information may result in an RTO situation.

6.8. Contact Us: For any inquiries or concerns regarding the RTO policy, please contact our customer support at support@aadvic.com.

7. Article Counts Discrepancy

7.1. Verification Process: We take utmost care to ensure accurate order fulfillment. In the unlikely event of a discrepancy in the received article counts, we require a thorough verification process to address the issue.

7.2. Recording Requirement: To facilitate an investigation into the alleged discrepancy, we require the customer to provide an unedited 360-degree video of the parcel opening, clearly showing the unboxing process Covering Front and Back of Parcel and the contents received.

Images of Package Dimensions are also requires in respect of :-

  • Length of Parcel
  • Width of Parcel
  • Height of Parcel
  • Parcel on Weighing Scale

7.3. Procedure:

  • Notification: Notify us of any discrepancy in the received article counts within 24 hours of receiving the parcel. Contact our customer support at support@aadvic.com with relevant details, including your order number and a description of the issue.

  • Provide Unedited 360 Degree Video: In cases of article counts discrepancy, you must provide an unedited 360-degree video of the parcel opening, showcasing the unboxing process and the contents received. Failure to provide this video may hinder the resolution process.

  • Investigation: We will thoroughly review the provided video and cross-check it with our records to verify the claim.

  • Resolution: If the discrepancy is confirmed, we will take appropriate measures to rectify the issue, which may include sending the missing articles or offering an appropriate solution.

7.4. Contact Us: For any inquiries or concerns regarding article counts discrepancies and the verification process, please contact our customer support at support@aadvic.com.

8. Privacy

Please review our Privacy Policy to understand how we collect, use, and disclose information.

9. Modifications to Terms & Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after such modifications constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at support@aadvic.com.